Full Support & Training

We are committed to supporting our customers in various methods, to assist and guide you throughout.

Live Chat

Reach us on demand using our Live Chat facility if you have a question or require support. In most circumstances we respond instantly through the live chat.

Ticketing System

Use our bespoke web based support ticket platform. This allows you to fully track a request or issue until it is resolved. Our support system also notifies you of any actions that are required such as software updates.

Onsite Visits

We aim to visit you within approx 6 months of joining BreakerPRO and then every 1-2 years following the first visit. As our customers are based all over the UK and Ireland this is a challenge but we know how important it is to the ongoing business relationship for us to meet face to face.

Feedback & Review Sessions

Every 3-4 months we arrange a telephone chat to touch base with your team to establish: how you are getting on; if you have any issues or improvement requests; and to offer any further support and training. This allows us to maintain a regular dialog will all customers but of course you can reach us anytime to arrange these sessions.

Newsletters

We send out regular newsletters to inform customers of any new features and opportunities as well as any future development plans.

Training Sessions

We provide a step by step user guide which each member of your team can work through at their own pace and use as a reference going forward. In addition to this we provide remote training sessions once the installation has been completed. This will ensure your team get the full benefit of the BreakerPRO solution from the outset.

TESTIMONIALS

Within the first year of using BreakerPRO we were able to organize, analyze and promote our inventory in a way not possible to us before. The software tools provided are reliable, user friendly and overnight gave us access to overseas markets/platforms that were a huge boost for our company.

The support and training is close and personal so you really get to know the system. It's also flexible, allowing us to tailor to our own specific needs and all our customization requests are dealt with in a fast and professional manner. If you do ever run into an issue BreakerPRO offer offers great support channels such as online chat and a punctual ticket system so you are never too far from a helping hand.

BreakerPRO allows you to manage inventory, sales and staff all in one simple/affordable package and we are extremely happy to work be working with them.

Charley Colling - Online Development Manager @ Bob Sweeeney & Autotowing Ltd - www.autotowing.ie

We have been using the BreakerPro system and the services of Lyons systems for over 4 years now and we would recommend them to any dismantler looking to streamline their day to day activities. Firstly the platform allows you to organise your inventory with photo's, descriptions and labels. BIN or shelf locations can be set which makes the picking process much more efficient. Secondly the system gives you access to a number of websites in order to market and promote you stock, leading to an increased visibility online and sales. Thirdly all our invoices and accounting can be managed within BreakerPro. This is very helpful for dealing with both online & counter customers.

What is great about BreakerPro is the level of support you receive from day 1. The system can take time to get used to, but support is instantly available via the live chat or support tickets. Over the years the system has continually improved to allow a better user experience, feedback from customers like ourselves is regularly used to implement changes, which makes you feel valued. It is a very flexible system and additional services such as websites and marketplace templates are available.

Since we started using BreakerPro we have been able to grow our business, increase turnover and stock level, all thanks to the features of the system . We would recommend 100% the it to any dismantler looking to take their business to the next level.

Jonathan - Manager & Owner @ Select Vehicle Spares - www.selectvehiclespares.co.uk

Still have questions? Feel free to contact us using the

Live Chat

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